Transforming Spaces, Enhancing Lives
At Urban Gardens Inc., we're dedicated to creating stunning outdoor spaces that seamlessly blend with your indoor living areas. As a full-service landscape design-build firm, we offer a comprehensive range of services to transform your property into a breathtaking oasis. Our team of experienced designers, horticulturists, and craftsman are passionate about crafting unique and functional landscapes that reflect your personality and style.
Services
Our services encompass landscape design, installation, and maintenance, as well as hardscaping, drainage, and grading. We specialize in:
- Landscape design: From conceptualization to installation, we'll work with you to create a custom design that meets your needs and budget.
- Landscape installation: Our team of experts will bring your design to life, using high-quality materials and craftsmanship.
- Landscape maintenance: Proper maintenance is crucial for the longevity and beauty of your landscape. We offer regular maintenance packages to keep your outdoor space thriving.
- Patios, walls, and walks: Our hardscaping work features a range of materials, including stone, brick, and permeable pavers.
- Drainage and grading: We'll ensure your property has a solid foundation, working in harmony with nature.
- Landscape structures: From pergolas to decks to outdoor kitchens, we can create unique outdoor spaces for entertaining and relaxation.
- Lighting and water features: Our team can design and install elegant lighting systems and stunning water features to enhance your landscape.
Our Process
At Urban Gardens Inc., we take a collaborative approach to design and construction. Our process begins with an initial consultation to discuss your goals and budget. We'll then conduct a site analysis to assess the existing conditions of your property. For larger projects, we'll present conceptual landscape plans to visualize the design. Our team will work closely with you throughout the design and construction process to ensure your vision becomes a reality.
Portfolio
Our portfolio showcases a selection of our favorite landscape projects, featuring a range of styles, scales, and landscapes. Whether you're looking for inspiration for your own outdoor space or seeking a partner for your next project, our portfolio is a testament to our creativity and expertise.
Contact Us
If you're ready to transform your outdoor space, we invite you to explore our services and portfolio. We're here to help you create an exceptional outdoor living experience.
Disappointing Experiences with Urban Gardens
Readers have expressed extreme dissatisfaction with their dealings with Urban Gardens, citing a lack of professionalism, poor workmanship, and inadequate customer service. The reviews highlight poor communication, lack of enthusiasm for projects, and failure to follow up on promises.
Poor Communication and Workmanship
Several reviewers have mentioned that the company's founder, Dean Smouse, is a skilled salesman who provides attractive renderings and initial proposals, but his workmanship is subpar. One reviewer spent over $20,000 with Urban Gardens, only to find that nearly every aspect of the work was faulty and the company refused to stand by its work.
Unprofessional and Disrespectful Behavior
One reviewer felt disheartened by the experience, as the representative showed zero enthusiasm for the project and failed to provide promised references. The company's lack of concern for its customers' time and money is evident, as they refused to follow up on issues and disputes.
Lack of Accountability and Customer Service
Another reviewer had to contact the Better Business Bureau (BBB) after the company refused to address their concerns. The reviewer claims that the company lied to the BBB, leading to a lack of resolution to their issues.
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