We CARES: Communication, Assessment, Reality, and Excellence.
At JPL Cares, we pride ourselves on being a 100% Colorado-owned and operated company that has been providing innovative commercial landscape maintenance and snow removal services to the Denver Metro Area for over two decades. Our team is committed to delivering exceptional service to our customers, and our mission is to provide outstanding results that exceed our clients' expectations.
Company History
Our journey began with a humble start, founded by James D. Lynch, III, who started the company with a pickup truck, one mower, and a dedication to excellence. After two years, Jim ventured into commercial accounts, providing services for Homeowner Associations. JPL Cares was incorporated in 1995. Over the years, we have fought to support principles that ought to be the standard: honesty, integrity, trust, and hard work.
Our Philosophy
The "CARES" in our name are not just letters on a brand; they reflect our inward desire to satisfy our customer and employee relationships. It is a method of problem-solving and the heart of who we are. Our core values are communication, assessment, reality, and excellence. These values enable us to form successful relationships and deliver high-quality projects.
Our Team
Our staff is a well-versed and incredibly experienced group of people who are dedicated to your projects. We have a team of experts who are committed to delivering exceptional service and have a deep understanding of the industry. Meet our team, and learn more about our company culture.
Services
At JPL Cares, we offer a range of services, including:
- Landscape Maintenance
- Landscape Enhancement
- Irrigation
- Floral
- Snow Removal
We are proud to have been certified in various industries, including ASM, ISO 9001, ISO 14001, and OHSAS 18001. Our certifications demonstrate our commitment to quality and excellence.
Why Choose Us
At JPL Cares, we believe that communication is key to a successful partnership. We listen to our customers' needs and expectations, keeping them informed of scheduling and project implementation. We understand the importance of budgeting and strive to work within our clients' boundaries.
Our Numbers
- 200 Properties Maintained
- 22 Years in Business
- 450 Pieces of Equipment
- 150 Acres Maintained
Connect With Us
Contact us to learn more about our services and how we can bring value to your business.
Poor Customer Experience and Unprofessional Service
The reviews highlight a pattern of poor customer service and unprofessional behavior by JPL, particularly with their contracted crews. Unreliability is a common theme, with crews showing up unprepared, failing to complete jobs, and displaying poor time management. Lack of professionalism is also a concern, with crews unable to identify themselves or provide proper equipment.
Driver Performance Issues
Additionally, the reviews criticize the driving skills of JPL's contracted snow plow drivers. One reviewer mentions a driver who was careless, drove fast, and nearly hit other cars. Another reviewer mentions a driver who was aimless and didn't know how to properly align the plow.
Unprofessional Telephone Communications
Furthermore, the reviews point to unprofessional telephone interactions with JPL representatives. One reviewer was hung up on by a rude employee after calling for information about a previously owned truck. Another reviewer encountered an uncooperative employee who failed to provide useful information.
One Exception
Notably, one reviewer had a positive experience with JPL, praising the company's employees for their excellent work and professionalism. However, this positive comment is an outlier among the overall negative reviews.
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