At H&H Lawn Care, our mission is to consistently exceed our customers' expectations by providing excellent, full-service year-round lawn care and landscaping services. Since our inception in 2007, we have been committed to employing and developing Christian young men from Berean Baptist Church and Academy to become professionally trained lawn care and landscaping professionals.
Our History
Our journey began with one Honda mower, my son Austin, myself, and one church member who needed her lawn mowed. As I retired from the US Army, I was able to devote more time to grooming our lawn, teaching my son how to care for it. In 2012, we started cutting a few lawns, and in 2013, we grew serious about cutting grass. Since then, we have expanded to employ as many as a dozen young men, who are learning valuable skills that will serve them for the rest of their lives.
Company Values
At H&H Lawn Care, we hold our company values dearly:
- Professionalism: We conduct ourselves in a manner that is courteous and respectful to our customers and ensures that our product is consistently superior.
- Teamwork: We recognize that the success of our organization depends on the combined effort of each member of our team working together effectively and efficiently.
- Productivity: We strive to maximize our productivity to increase our earning potential and provide better job opportunities for our team members.
- Safety: We prioritize the safety of our team members and ensure that we operate all equipment in accordance with its intended use and design.
- Dependability: We take pride in being reliable and dependable, knowing that our customers rely on us to deliver superior results.
- Responsibility: We are accountable for safeguarding company equipment and being responsible for our actions.
- Integrity: We stand by our values of honesty, transparency, and ethical behavior in all our dealings.
Residential Services
Our residential services include:
- Lawn Care: We offer a variety of weekly, bi-weekly, and monthly lawn care services to our residential customers in Fayetteville and surrounding areas.
- Planting: We provide expert planting and mulching services to enhance the beauty of your lawn and outdoor spaces.
- Trees & Bushes: We offer pruning services for trees and bushes, ensuring they remain healthy and well-maintained.
- Irrigation Repair: We repair and maintain sprinkler systems to keep your lawn looking its best all year round.
- Sod Installation & Maintenance: We install and maintain sod to provide a lush and healthy lawn.
Commercial Services
Our commercial services cater to businesses of all sizes, offering complete lawn and landscape maintenance solutions.
Gallery
Take a look at our portfolio, showcasing our remarkable work in the lawn care and landscaping industry.
Poor Customer Service and Quality of Work
The majority of the reviews have been negative, with most customers expressing frustration with the poor customer service and quality of work provided by H&H Lawncare. One reviewer, Jenna Martin, had a particularly bad experience, reporting that the company failed to follow through on promises and left her with an overpriced and subpar flower bed renovation. She was also not satisfied with the work done by the crew, who ripped out bushes and replaced them with small plants without consulting her.
Lack of Communication and Unclear Estimates
Another reviewer, Jenna Martin, mentioned that the company failed to provide clear estimates and communicated poorly. She received an automated text the morning of the scheduled service, but it did not specify what work was being done or what time the crew would arrive. The crew also started working without knocking on the door or announcing their presence, which added to the reviewer's frustration.
Comparison to Positive Reviews
In contrast, some reviewers had very positive experiences with H&H Lawncare. They reported that the company was quick and efficient, with flexible scheduling and a high level of professionalism. However, these positive reviews were greatly outnumbered by the negative ones.
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